Guide
Cash-on-delivery orders bring high return rates and fake orders. Here is how to confirm COD on WhatsApp to cut losses.
Connect your store so each cash-on-delivery order automatically starts a confirmation message.
Use a template with confirm and cancel buttons so the customer verifies the order.
Let customers correct their address or items in chat to reduce failed deliveries.
Flag or hold orders that go unconfirmed so you do not ship fake or accidental ones.
Update the order status automatically based on the customer's response.
It filters out fake and accidental orders before shipping, which lowers return-to-origin costs and wasted logistics for cash-on-delivery businesses.
Yes. Confirmation messages can include a cancel button, and the response updates the order status in your store automatically.
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