Guide

How to Send Order Tracking on WhatsApp

Automated order and shipping updates on WhatsApp cut WISMO support tickets and keep customers calm. Here is how to set them up.

How it works

Step by step

Link your e-commerce platform so order, fulfillment, and tracking events can trigger messages.

Build Utility-category templates for confirmed, shipped, out-for-delivery, and delivered statuses.

Connect each order status change to the matching template so updates send automatically.

Features

Add the courier tracking link and order details so customers can self-serve their status.

Allow questions on each update and route them to a bot or agent for changes and exceptions.

FAQ

Which template category is used for order updates?

Order and shipping notifications use the Utility category, which is for transaction-related, non-promotional messages tied to an existing order.

Do order tracking messages reduce support load?

Yes. Proactive updates answer the common where-is-my-order question before customers ask, which lowers inbound tickets and calls.

Written by Tabarak Ur Rehman ChaudhryFounder & CEO, Defuser AI · View profile

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