Guide
The first message sets the tone for every DM conversation. Here's how to set up an Instagram welcome message that converts.
Link Instagram to Defuser AI so it can send an automatic first reply to new conversations.
Greet the person by acknowledging why they likely messaged and keep it short and friendly.
Add quick-reply buttons for your top paths — shop, support, book — so they get where they need fast.
Mention response times or what to do next so the conversation feels handled even when you're offline.
Connect Talksy or a flow so whatever they choose continues smoothly.
DM yourself from a test account and tweak the wording until it feels natural.
Usually yes. Quick-reply buttons help people reach what they want fast, which lifts conversion and reduces back-and-forth.
Yes. It fires automatically on every new conversation, so no one is greeted with silence.
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