Guide
Story replies are warm, high-intent moments. Automating them turns reactions and mentions into conversations and leads. Here's how.
Link your Professional account so Defuser can pick up story replies, mentions and reactions automatically.
Decide what starts the automation — a reply to your story, a mention, or a specific keyword someone sends back.
Craft a reply that keeps the energy going, thanks them for engaging and asks a question or offers a link.
Set follow-up paths so a "price?" reply, a "link?" reply and a casual emoji each get the right response.
Add an email-collection or qualification step so warm story engagers turn into contacts you can re-engage.
Add stickers, polls and "reply with X" prompts to your stories to drive the replies your automation is waiting for.
Yes. Defuser AI can respond when someone mentions or shares your account in their story, turning that signal into a conversation.
Not if you keep them conversational. Because the person engaged first, a quick, helpful reply usually feels welcome rather than intrusive.
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