Guide
Keyword bots only go so far. Here's how to use agentic AI to understand and answer real Instagram messages in your brand's voice.
Link Instagram to Defuser AI so the AI can read and respond to your DMs and comments.
Feed Talksy your FAQs, product info, policies and tone so its answers are accurate and on-brand.
Tell the AI what it should try to do — answer, qualify, sell — and what it must escalate to a human.
Set rules for when the AI passes a conversation to your team, like refunds or complaints.
Throw varied, messy questions at it and refine its knowledge until the answers hold up.
Review AI conversations in the inbox and keep adding to its knowledge so it gets sharper over time.
Keyword replies match exact triggers; agentic AI like Talksy understands intent and answers free-text questions conversationally.
Yes. You set handover rules so the AI escalates sensitive or complex chats to your team.
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