WhatsApp · Instagram · Messenger · TikTok
Stop juggling four apps. Defuser AI brings every customer conversation into one shared inbox, with agentic AI replying instantly and your team stepping in only when it matters.
A unified inbox is a single workspace that pulls every messaging channel — WhatsApp, Instagram, Facebook Messenger and TikTok — into one screen. Instead of tabbing between four apps and losing track of who replied to whom, your whole team works from one shared queue with full conversation history.
Defuser AI's unified inbox is Meta-Verified and AI-assisted: Talksy, our agentic AI, drafts and sends replies automatically across every channel, while your team takes over the conversations that need a human. One inbox, every channel, no dropped messages.
Built for teams who message customers everywhere.
WhatsApp, Instagram, Messenger and TikTok conversations side by side, no app-switching.
Talksy answers, qualifies and converts automatically — and hands off cleanly to a human.
Route conversations to the right teammate and see who's handling what in real time.
Every past message across every channel, in one thread, so nothing gets re-asked.
Instant responses keep every channel covered even when no one is online.
See response times, volumes and conversions across all channels in one report.
From four apps to one in three steps.
Link WhatsApp, Instagram, Messenger and TikTok to Defuser as a Meta-Verified provider.
Talksy replies to routine messages across every channel instantly, day and night.
Your team picks up flagged or complex conversations from one shared queue — with full history.
Most inboxes stop at WhatsApp and Instagram. Defuser is the rare platform that adds Messenger and TikTok too, then layers agentic AI on top so the inbox doesn't just collect messages — it answers them. Combine it with an AI receptionist and lead capture to run every channel like a 24/7 team. See how it compares as a Respond.io alternative.
WhatsApp, Instagram, Facebook Messenger and TikTok — all in one shared inbox, which makes Defuser one of the few platforms covering TikTok DMs.
Yes. The inbox is collaborative — assign conversations to teammates, see who's replying, and keep full history so nothing falls through the cracks.
Yes. Talksy, our agentic AI, answers, qualifies and converts across every channel automatically, then hands off to a human when needed.
Yes. You connect your existing channels to Defuser as a Meta-Verified provider — you keep your number and accounts and simply add the inbox layer on top.
Most shared inboxes only cover one or two channels and just collect messages. Defuser covers four channels including TikTok and adds agentic AI that actually answers them. See the WhatsApp shared inbox.
Start free — connect WhatsApp, Instagram, Messenger and TikTok and let AI keep every conversation answered.
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