Automotive
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Built for dealerships, service centres & auto brands.
Dealers and service centres use WhatsApp to capture test-drive leads, book service appointments, and keep customers updated through repairs.
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Reduces no-shows by reaching customers on a channel they actually read before the appointment.
When an appointment is booked, Defuser queues a reminder for a set time before the slot.
A Utility template goes out with the date, time, and location, plus options to confirm or reschedule.
Confirmations are logged; reschedule requests trigger a re-booking flow in the same chat.
You control the timing in the flow — typically 24 hours and again 1 hour before. You can stack multiple reminders for high-value appointments.
Yes. The reminder can include a reschedule option that opens a re-booking flow, so customers move their slot instead of simply not showing up.
Automation wins the speed-to-lead battle: it responds instantly, qualifies the enquiry, and books the test drive, then hands a ready buyer to your salesperson. On the service side it removes phone tag entirely. The human relationship stays; the slow admin around it goes.
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