Beauty & Salons
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Built for salons, spas & beauty studios.
Salons and spas use WhatsApp to fill the calendar with bookings, cut no-shows with reminders, and bring clients back for repeat visits.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
You don't have to choose. Defuser connects Instagram, Messenger, and WhatsApp in one unified inbox, and can even turn Instagram comments and story replies into DMs. Bookings and reminders work best on WhatsApp, while you keep capturing interest where your audience already follows you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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