Events & Entertainment
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Built for event organisers, venues & ticketing.
Event teams use WhatsApp to drive ticket sales, send confirmations and reminders, and keep attendees informed before and during the event.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
Events live or die on attendance, and the burst around each event is exactly when broadcasts, confirmations, and reminders move the needle most. Between events you can nurture your audience for the next one, and Defuser's plans plus transparent per-conversation pricing let you scale spend up and down with your calendar.
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