Healthcare & Clinics
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Built for clinics, dentists & medical practices.
Clinics use WhatsApp to book appointments, send reminders, and answer common patient questions without tying up reception staff.
Sends automatic reminders before a booked appointment so customers show up, with an easy way to reschedule. Reduces no-shows by reaching customers on a channel they actually read before the appointment.
When an appointment is booked, Defuser queues a reminder for a set time before the slot.
A Utility template goes out with the date, time, and location, plus options to confirm or reschedule.
Confirmations are logged; reschedule requests trigger a re-booking flow in the same chat.
You control the timing in the flow — typically 24 hours and again 1 hour before. You can stack multiple reminders for high-value appointments.
Yes. The reminder can include a reschedule option that opens a re-booking flow, so customers move their slot instead of simply not showing up.
Defuser runs on the official Meta-Verified WhatsApp Business API, where messages are end-to-end encrypted in transit. You control what information is sent and can keep automation to scheduling, reminders, and general info while sensitive details are handled by your staff directly.
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