NGO & Nonprofit
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Built for charities, NGOs & community organisations.
Nonprofits use WhatsApp to engage donors and volunteers, share updates, and run campaigns on an affordable, high-reach channel.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
Defuser has a Free $0 plan to start, paid tiers from $100, and transparent per-conversation pricing so costs stay predictable. For many nonprofits, reaching supporters reliably on WhatsApp drives more engagement and giving per dollar than email, making it a cost-effective channel rather than an extra expense.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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