SaaS & Software
Asks qualifying questions in chat to score and segment incoming leads before they reach your sales team. Built for software products & subscription apps.
SaaS companies use WhatsApp to qualify trial leads, onboard users, send renewal reminders, and reduce churn with timely support.
Asks qualifying questions in chat to score and segment incoming leads before they reach your sales team. Lets your sales team spend time on ready-to-buy leads instead of manually filtering everyone.
Talksy or a flow asks about budget, timeline, location, or needs as soon as a lead engages.
Based on the answers, Defuser tags the lead as hot, warm, or cold and segments them accordingly.
Hot leads are handed to a sales rep in the Unified Inbox; others enter nurture sequences.
You define the qualifying questions and scoring rules in the Custom Flow Builder. Answers map to tags so the lead is segmented automatically without a rep lifting a finger.
Yes. When a lead meets your criteria, Defuser routes the conversation to a sales agent in the Unified Inbox with the full chat history attached.
WhatsApp reaches users where email gets ignored, which is exactly where onboarding nudges, renewal reminders, and churn-saving messages matter most. It complements your in-app flows by re-engaging users who've drifted away from the product, across the many markets where WhatsApp is the default messenger.
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