Travel & Hospitality
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Built for hotels, tour operators & travel agencies.
Travel and hospitality brands use WhatsApp to confirm bookings, send itineraries, and support guests before, during, and after their trip.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
Talksy can converse in multiple languages, so guests get answers in the language they message in. You can also set up flows and broadcasts for your key markets, which is well suited to WhatsApp's global reach across travel audiences.
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