Glossary
Proactive messages that keep customers informed about where their order is.
An order status update is an automated message that tells a customer what is happening with their purchase — confirmed, packed, shipped, out for delivery, delivered. These updates reduce anxiety and the flood of 'where is my order' enquiries.
Delivered on chat, status updates are seen quickly and feel personal. They can include tracking links, expected dates, and an easy way to ask follow-up questions.
Proactive updates turn a passive waiting period into a reassuring, branded experience.
Proactive updates cut support volume and improve the post-purchase experience that drives repeat business.
Defuser AI sends automated order and shipping updates from your store data — see WhatsApp order tracking.
Proactive messages that keep customers informed about where their order is.
Proactive updates cut support volume and improve the post-purchase experience that drives repeat business.
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