Guide
Connecting WhatsApp to Shopify turns chat into a sales and support channel for carts, orders, and shipping. Here is how to integrate the two.
Onboard a verified WhatsApp number through a provider that offers a native Shopify integration.
Authorize the integration so it can read orders, carts, and inventory securely from your store.
Turn on automated WhatsApp reminders that nudge shoppers who left items in their cart back to checkout.
Map order confirmation, fulfillment, and tracking events to WhatsApp messages so customers stay informed.
Place a WhatsApp button on your storefront and, if you sell cash on delivery, automate order confirmation to cut fake orders.
Monitor recovered carts, delivered notifications, and replies to refine your messaging over time.
Yes. A native integration syncs order, cart, and inventory events so messages like shipping updates and back-in-stock alerts reflect live store data.
Yes. Once connected, you can trigger timed WhatsApp reminders to shoppers who abandoned checkout, often with a direct link back to their cart.
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