Guide
Automating your Instagram DMs means every message gets an instant, on-brand reply — even while you sleep. Here's how to set it up without code.
Connect your Professional Instagram account through the Meta-Verified integration so Defuser can read and reply to your DMs.
List the messages you answer daily — pricing, hours, shipping, "how do I order" — so you know what to automate first.
Use the no-code Custom Flow Builder to create branching answers, buttons and quick replies for each common question.
Deploy Talksy, the agentic AI, to understand intent and answer the messages your flows don't cover, instead of leaving people waiting.
Define when a conversation should route to a person — for example, refunds or complaints — so your team only handles what matters.
Watch DMs land in the unified inbox alongside your other channels, jump in when needed, and refine your flows from real conversations.
Yes. Automation handles the routine messages and the unified inbox lets you take over any conversation the moment you want to.
They don't have to. Talksy answers in natural language and you control the tone, so replies read on-brand rather than canned.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
Start for Free →
DEFUSER