Guide
Customers expect support in the DMs now. Here's how to deliver fast, helpful Instagram customer service without burning out your team.
Link your account to Defuser AI's unified inbox so support requests don't get lost between apps.
Set instant answers for order status, returns, hours and shipping so routine tickets resolve themselves.
Use Talksy to handle varied questions and only escalate what genuinely needs a person.
Route complaints, refunds and edge cases to the right agent automatically.
Use tags, notes and history in the inbox so whoever picks up the chat knows the background.
Track reply time and resolution rate to keep service quality high as volume grows.
Yes, when it resolves routine questions instantly and hands harder issues to a human with full context, customers get faster, better help.
You set handover rules so sensitive issues like refunds and complaints route to a person automatically.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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