Guide
When a post or campaign blows up, DMs can overwhelm you fast. Here's how to handle a flood of Instagram messages without dropping any.
Use instant greetings and keyword auto-replies so the bulk of messages get answered immediately.
Turn on Talksy so spikes in volume don't leave people waiting for a human.
Tag conversations by type so urgent and high-value chats rise to the top.
Set assignment rules so sales, support and other questions go to the correct team automatically.
Keep everything in the unified inbox so nothing slips through during the rush.
Use broadcasts to circle back with anyone who couldn't be fully helped during the peak.
Automate greetings and FAQs, let Talksy absorb the volume, and use tagging and assignment so your team only handles what needs a human.
Yes. Auto-replies and the unified inbox ensure every message gets an immediate response and stays visible to your team.
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