Guide

How to Manage Instagram and Messenger in One Inbox

Jumping between apps loses messages and slows your team down. Here's how to handle Instagram and Messenger from a single shared inbox.

How it works

Step by step

Link your Instagram account and Facebook Page to Defuser AI so their conversations flow into one place.

Add WhatsApp and TikTok too so the whole team works from one unified inbox.

Add team members and set roles so the right people see and handle the right conversations.

Features

Route conversations to the right person or department automatically based on channel or topic.

Tag, assign and leave internal notes so handoffs are smooth and context never gets lost.

Let auto-replies and Talksy handle routine messages so agents focus on conversations that need a human.

FAQ

Can my whole team work from the same inbox?

Yes. The unified inbox supports multiple team members with roles, assignment and internal notes so collaboration is easy.

Which channels can I manage together?

Instagram, Messenger, WhatsApp and TikTok all live in the same unified inbox.

Written by Tabarak Ur Rehman ChaudhryFounder & CEO, Defuser AI · View profile

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