Guide
WhatsApp cart recovery reaches shoppers where they actually read messages. Here is how to win back checkouts that would otherwise be lost.
Connect your store so abandoned checkouts trigger an automation with the shopper's items and a return link.
Add a WhatsApp opt-in so you have permission to message shoppers about their cart and order updates.
Message within a sensible window after abandonment with a friendly nudge and a direct link back to the cart.
If there is no response, send one or two spaced follow-ups, optionally with help, social proof, or an incentive.
Route replies to a bot or agent that can answer questions about shipping, sizing, or payment to close the sale.
A reminder within the first hour or two after abandonment tends to perform well, while the cart and intent are still fresh. Test timing for your audience.
Yes. Collect a WhatsApp opt-in at checkout so your reminders are compliant and welcome rather than unsolicited.
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