Guide
Plenty of DM conversations stall right before the sale. Here's how to follow up automatically and bring those buyers back.
Identify where chats go quiet — after a price, before checkout — so you know when to follow up.
Configure Defuser AI to send a message after a period of silence in an unfinished conversation.
Address the likely hesitation — answer a question, share a review, or offer a small nudge — rather than just "still there?".
Include a direct link so the buyer can complete the purchase in a tap.
Let Talksy answer any new questions the follow-up surfaces so momentum isn't lost.
Use analytics to see how many stalled chats turned into sales and refine your timing.
Yes. You can trigger a follow-up message after a set period of silence to re-engage buyers who went quiet.
Address the likely reason they paused — a question, a concern, or a small incentive — and include the checkout link, rather than a vague check-in.
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