Guide
Auto-replies make sure no customer message goes unanswered, even after hours. Here is how to configure them the right way.
Create a warm first-touch message that welcomes new contacts and sets expectations for response time.
Set an out-of-hours reply that tells customers when you will respond and offers a self-serve option in the meantime.
Trigger instant answers when customers send specific words, like HOURS, MENU, or HELP.
Define your active hours so the system knows when to send greetings versus away messages.
Message your own number during and after hours to confirm the right reply fires every time.
Yes. You can set business hours so customers get a live-greeting during the day and an away message outside those hours.
Not if they are concise, helpful, and set clear expectations. The goal is instant acknowledgment plus a useful next step, not repeated spam.
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