Guide
WhatsApp is where customers already are, making it ideal for support. Here is how to run fast, organized support on the channel.
Connect your Business API number to a shared inbox so your team handles tickets together.
Deflect common questions with a bot or quick replies so agents focus on complex issues.
Auto-assign chats to the right agent or team based on the question and urgency.
Use notes for context and labels to track status, so handoffs are smooth.
Monitor response and resolution times to staff well and keep customers satisfied.
Yes. It offers instant, familiar messaging, rich media, and conversation history, and pairs automation for FAQs with human agents for complex issues.
With the API and a shared inbox, your whole team can work the same number at once, with assignment rules to prevent overlap.
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