Guide
A strong welcome message sets the tone for every new conversation. Here is how to create one that helps and converts.
Plan a friendly greeting that thanks the customer for reaching out and reflects your brand voice.
Add buttons or options so people can self-route to sales, support, or info immediately.
Tell customers your response time or hours so they know what to expect.
Configure the greeting to fire on a first message or new contact.
Message from a new number to check the experience and adjust wording or options.
Typically when a contact messages you for the first time or after a long gap, giving them an instant, helpful first reply.
A warm greeting, a clear next step or menu, and expectations about response time, keeping it short and useful.
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