Meta B2B Services

Customer Support for B2B Services on WhatsApp

Handles support questions on WhatsApp with an AI agent that answers common queries and escalates complex ones to your team. Built for agencies, consultancies & professional services.

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Why b2b services teams automate customer support

B2B service firms use WhatsApp to qualify inbound leads, book discovery calls, and keep clients updated through long sales and delivery cycles.

Handles support questions on WhatsApp with an AI agent that answers common queries and escalates complex ones to your team. Delivers round-the-clock first-response support while keeping your team focused on the hard cases.

How it works

How it works

1

Customer asks a question

A buyer messages with an issue or question through any connected channel.

2

Talksy answers

The agentic AI resolves common questions instantly using your business information and order data.

3

Escalate when needed

Anything Talksy can't resolve is handed to a human agent in the Unified Inbox with full context.

What b2b services businesses gain

  • Instant lead capture and qualification to focus on the best-fit prospects
  • Self-serve discovery-call booking with reminders
  • Nurture sequences that keep prospects warm through long cycles
  • A direct channel for client updates, approvals, and questions
Use cases

More B2B Services automations

Lead GenerationLead QualificationAppointment BookingAppointment RemindersRe-EngagementCustomer SupportPayment RemindersNewsletter Subscriptions
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FAQ

Frequently Asked Questions

Does Talksy replace human support agents?

It handles the repetitive, high-volume questions so your agents focus on complex issues. Conversations escalate to humans in the Unified Inbox whenever needed.

Can support run across more than WhatsApp?

Yes. Defuser unifies WhatsApp, Instagram, Messenger, and TikTok in one inbox, so support tickets from every channel are handled in a single place.

Our deals are relationship-driven — isn't WhatsApp too informal?

WhatsApp on a Meta-Verified business profile is professional and, increasingly, where business conversations happen. Automation handles qualification and scheduling so your people invest time in the relationship-building that closes deals, reaching prospects faster than email without losing the personal touch.

TC
Written by Tabarak Ur Rehman ChaudhryFounder & CEO, Defuser AI · View profile
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