Fashion & Apparel
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Built for clothing, footwear & accessories brands.
Fashion brands use WhatsApp to recover carts, share new drops, handle sizing and returns, and turn Instagram interest into sales.
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Turns silent drop-offs into completed sales by reaching shoppers on the app they already check every day.
Defuser's native Shopify integration picks up the cart event and the customer's WhatsApp opt-in.
A Marketing-category template fires after a set delay, showing the exact products left behind with a checkout link.
If there's no response, a second nudge or discount goes out, and Talksy answers any questions in the chat.
You set the delay in the Custom Flow Builder — common choices are 30 minutes, 1 hour, or 24 hours. You can also add a second follow-up message later in the same flow.
The native Shopify integration is the simplest setup, but you can also trigger recovery flows from other platforms via Zapier, Make, or the API by passing the cart and customer details to Defuser.
No. Defuser automates Instagram and Messenger too, including turning comments and story replies into DMs, all in one unified inbox. You capture interest on Instagram and convert it on whichever channel the customer prefers, including WhatsApp for checkout and support.
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