Logistics & Delivery
Instantly responds to incoming messages with predefined answers, FAQs, or business info, even when you're away. Built for couriers, 3PLs & last-mile delivery.
Logistics providers use WhatsApp to send shipping updates, confirm deliveries, and resolve issues without flooding call centres.
Instantly responds to incoming messages with predefined answers, FAQs, or business info, even when you're away. Ensures no message goes unanswered, giving customers instant responses around the clock.
Set keywords or common questions and the replies they should receive.
When a matching message arrives, Defuser sends the right answer immediately, day or night.
Questions outside the rules are handled by Talksy or routed to a human in the Unified Inbox.
Auto Reply sends fixed responses to set triggers, while Talksy is an agentic AI that understands free-form questions and reasons through them. Many businesses use both together.
Yes. They work 24/7, so customers messaging at night or on holidays still get an instant answer, with an option to escalate to a human when you're back.
The WhatsApp Business API is built for high-volume, automated messaging, and Defuser sends utility updates like shipping notifications programmatically. Automation absorbs the bulk of routine status messages and questions, so your team handles only the exceptions.
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