Logistics & Delivery
Handles support questions on WhatsApp with an AI agent that answers common queries and escalates complex ones to your team. Built for couriers, 3PLs & last-mile delivery.
Logistics providers use WhatsApp to send shipping updates, confirm deliveries, and resolve issues without flooding call centres.
Handles support questions on WhatsApp with an AI agent that answers common queries and escalates complex ones to your team. Delivers round-the-clock first-response support while keeping your team focused on the hard cases.
A buyer messages with an issue or question through any connected channel.
The agentic AI resolves common questions instantly using your business information and order data.
Anything Talksy can't resolve is handed to a human agent in the Unified Inbox with full context.
It handles the repetitive, high-volume questions so your agents focus on complex issues. Conversations escalate to humans in the Unified Inbox whenever needed.
Yes. Defuser unifies WhatsApp, Instagram, Messenger, and TikTok in one inbox, so support tickets from every channel are handled in a single place.
The WhatsApp Business API is built for high-volume, automated messaging, and Defuser sends utility updates like shipping notifications programmatically. Automation absorbs the bulk of routine status messages and questions, so your team handles only the exceptions.
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