Logistics & Delivery
Sends targeted promotional or announcement messages to segments of your opted-in WhatsApp contacts at once. Built for couriers, 3PLs & last-mile delivery.
Logistics providers use WhatsApp to send shipping updates, confirm deliveries, and resolve issues without flooding call centres.
Sends targeted promotional or announcement messages to segments of your opted-in WhatsApp contacts at once. Reaches your audience directly in their inbox with open and read rates email rarely matches.
Filter your opted-in contacts by tags, behaviour, or past purchases.
Create a Marketing template with images, buttons, and a clear offer or announcement.
Broadcast to the segment and track delivery, reads, and replies in Platform Analytics.
No — WhatsApp requires recipients to have opted in. Defuser helps you collect and manage opt-ins so your broadcasts stay compliant and avoid quality-rating penalties.
Yes. Send to specific segments based on tags, purchase history, or behaviour, so each campaign reaches the most relevant audience instead of your whole list.
The WhatsApp Business API is built for high-volume, automated messaging, and Defuser sends utility updates like shipping notifications programmatically. Automation absorbs the bulk of routine status messages and questions, so your team handles only the exceptions.
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