SaaS & Software
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Built for software products & subscription apps.
SaaS companies use WhatsApp to qualify trial leads, onboard users, send renewal reminders, and reduce churn with timely support.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
WhatsApp reaches users where email gets ignored, which is exactly where onboarding nudges, renewal reminders, and churn-saving messages matter most. It complements your in-app flows by re-engaging users who've drifted away from the product, across the many markets where WhatsApp is the default messenger.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
Start for Free →
DEFUSER