Official WhatsApp Business API
Stop losing leads in scattered chats. Defuser gives every contact a profile, every conversation a home, and your team one shared, AI-powered inbox.
A WhatsApp CRM is a system that manages your customer relationships directly on WhatsApp — storing every contact's profile, full conversation history, tags and deal stage in one place, so nothing slips through the cracks. Instead of leads buried in individual phones and screenshots passed around, your whole team works from a single source of truth tied to the official WhatsApp Business API.
Defuser combines a unified inbox, contact profiles and automation with Talksy agentic AI, so managing relationships at scale doesn't mean hiring more people — the AI handles routine replies while your team focuses on closing.
From first message to closed deal in three steps.
Each new chat creates a contact profile automatically, with history, source and custom fields attached.
Tag conversations, assign them to agents, and let automation move chats through your pipeline.
AI handles routine replies, your team handles high-value deals, and follow-ups never get forgotten.
Every customer gets a profile with full history, tags, notes and custom fields.
Manage WhatsApp, Instagram, Messenger and TikTok conversations in one shared view.
Organize contacts by stage, interest or behavior to target and follow up precisely.
Route chats to the right person and see who's handling what, with no double-replies.
Talksy drafts and sends replies, qualifies leads and frees your team for real conversations.
See response times, conversation volumes and conversion trends across your team.
A traditional CRM treats WhatsApp as an afterthought; Defuser is built around it. You get a real shared team inbox, native Shopify data on every contact, and agentic AI that works the pipeline alongside your team — across four channels, with no code. It pairs naturally with automation and an AI receptionist for full coverage.
A regular CRM logs WhatsApp as one of many channels, often manually. A WhatsApp CRM is built around the conversation itself — live two-way messaging, contact profiles and automation all happen inside the inbox on the official API, not bolted on after the fact.
Yes. Defuser's shared inbox lets multiple agents work the same number with assignment, tags and visibility into who's handling each chat — no more passing a single phone around.
Yes. Every contact has a profile with full message history, tags, notes and custom fields, so anyone on your team can pick up a conversation with complete context.
Absolutely. Talksy AI handles routine replies and qualification, and no-code flows can tag, route and follow up automatically — so your pipeline keeps moving without manual work.
Yes. Defuser integrates natively with Shopify, so order history and customer data appear on each contact's profile and inform automated follow-ups. See the Shopify integration.
Start free. One shared inbox, every contact tracked, AI working the pipeline with you.
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