Marketing templates
Ready-to-use feedback collection templates for WhatsApp — copy, personalize and automate with Defuser AI.
Asks customers for ratings, reviews, or quick feedback over WhatsApp after a purchase or service. Captures feedback while the experience is fresh, with far higher response rates than email surveys.
Example message:
Hi Maria! How was your dinner with us last night? Reply 1–5 (5 = loved it) ⭐
Once an order is delivered or a service is completed, Defuser starts a feedback flow.
The customer rates their experience or answers a short survey directly in chat.
Happy customers are pointed to a public review; unhappy ones are routed to your team to recover.
Templates are step one. With Talksy and the no-code flow builder, Defuser fills variables from your store or CRM and sends at the right moment. Marketing templates require Meta approval — we submit them for you.
Yes. The flow can branch on the rating — low scores trigger a recovery message and an agent handoff, while high scores get a review request.
Customers read and reply to WhatsApp far more often than survey emails, and the conversational format makes a quick rating effortless, lifting response rates.
Marketing templates that start a conversation must be approved by Meta. Defuser submits them for you.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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