Glossary
A chatbot powered by AI that understands natural language and can answer open-ended questions rather than only menu choices.
An AI chatbot uses natural language processing and often a large language model to understand what a person means, even when they phrase things in unexpected ways. This separates it from a rule-based bot that only recognises preset keywords or buttons.
Because it interprets intent, an AI chatbot can answer questions it was never explicitly scripted for, summarise long conversations, and personalise replies using context. Many can also pull from a knowledge base so answers stay accurate and current.
Good AI chatbots pair this flexibility with guardrails — confidence thresholds, fallback replies, and a clean handoff to a human when the bot is unsure.
An AI chatbot resolves a far wider range of questions than a scripted bot, raising self-service rates and customer satisfaction.
Talksy, Defuser AI's agentic AI chatbot, answers free-form questions and hands off to your team when needed — see the WhatsApp chatbot.
A chatbot powered by AI that understands natural language and can answer open-ended questions rather than only menu choices.
An AI chatbot resolves a far wider range of questions than a scripted bot, raising self-service rates and customer satisfaction.
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