Glossary
The branch of AI that lets computers understand, interpret, and generate human language.
Natural Language Processing (NLP) is the field of AI focused on enabling machines to work with human language — written or spoken. It covers understanding what text means, extracting key information, and producing fluent responses.
In chatbots, NLP turns a messy customer message into structured meaning: it identifies the intent (what the user wants), pulls out entities (like a date or product name), and gauges sentiment. That structured understanding drives the right reply or action.
Modern NLP relies heavily on machine learning models trained on large text datasets, which is why today's bots handle slang, typos, and varied phrasing far better than older keyword systems.
NLP is what lets automation understand real customer language instead of forcing people into rigid menus.
Defuser AI uses NLP so its chatbots grasp what customers actually mean across channels — see conversational commerce.
The branch of AI that lets computers understand, interpret, and generate human language.
NLP is what lets automation understand real customer language instead of forcing people into rigid menus.
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