Glossary
AI systems designed to communicate with people through natural, human-like dialogue.
Conversational AI is the field of artificial intelligence focused on enabling natural, two-way dialogue between people and machines. It combines natural language understanding, dialogue management, and generation so that software can hold coherent, context-aware conversations across messages.
On messaging channels like WhatsApp, conversational AI powers assistants that greet, understand, remember context within a conversation, and respond helpfully. It underpins chatbots, voice assistants, and agentic systems that handle support and sales.
The goal is interactions that feel like talking to a knowledgeable person, scaled to thousands of simultaneous conversations.
Conversational AI lets businesses offer human-like service at scale, handling thousands of chats at once without losing context or quality.
Defuser AI applies conversational AI through Talksy to make automated WhatsApp chats feel natural and helpful on your WhatsApp Business API.
AI systems designed to communicate with people through natural, human-like dialogue.
Conversational AI lets businesses offer human-like service at scale, handling thousands of chats at once without losing context or quality.
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