Glossary
An automated response sent instantly when a customer messages, based on keywords or rules.
An auto reply is a message a business sends automatically in response to an inbound WhatsApp message, without a human typing it. Auto replies can be triggered by keywords, by being outside business hours, by a first-time contact, or by specific menu selections.
Common uses include greeting new chats, acknowledging receipt, sending away messages outside hours, and answering frequent questions instantly. Because they reply within seconds, auto replies set expectations and keep customers engaged even when agents are unavailable.
Well-designed auto replies handle routine traffic on their own and hand off cleanly to a human or a deeper flow when needed.
Instant auto replies keep customers engaged around the clock and deflect routine questions, freeing your team for complex issues.
Defuser AI's Auto Replies and Talksy bot answer instantly by keyword or intent, escalating to a human in the unified inbox on your WhatsApp Business API.
An automated response sent instantly when a customer messages, based on keywords or rules.
Instant auto replies keep customers engaged around the clock and deflect routine questions, freeing your team for complex issues.
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