Glossary
Tappable buttons that let a customer respond with a preset answer in one tap.
Quick reply buttons are interactive buttons attached to a WhatsApp message that let the recipient respond instantly with a predefined option rather than typing. A message can include up to three quick reply buttons, and tapping one sends that button's text back to the business as the reply.
They are perfect for yes/no confirmations, simple menu choices, and guiding next steps — for example "Confirm order", "Talk to agent", or "See offers". Because the reply is structured, automations can route the conversation precisely based on which button was pressed.
Quick reply buttons improve speed and accuracy and noticeably increase response rates compared to asking customers to type.
One-tap buttons make replying effortless and predictable, boosting engagement and letting automations branch reliably.
Defuser AI adds quick reply buttons to messages and templates, branching your flows on each tap inside the WhatsApp Business API builder.
Tappable buttons that let a customer respond with a preset answer in one tap.
One-tap buttons make replying effortless and predictable, boosting engagement and letting automations branch reliably.
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