Glossary
An interactive message that presents a menu of options for the customer to choose from.
A list message is an interactive WhatsApp message type that displays a button which, when tapped, opens a scrollable menu of up to several options grouped into sections. Each option can have a title and a short description, and selecting one sends that choice back to the business.
List messages are ideal when you have more choices than fit neatly into reply buttons — for example a menu of services, FAQ topics, store departments, or appointment times. They keep the chat tidy while presenting many options.
Because the customer simply taps a clear choice, list messages reduce errors and speed up navigation through automated menus.
List messages let you offer many options without cluttering the chat, making menus and navigation fast and error-free.
Defuser AI lets you add list-message menus to flows visually, routing each selection to the right automation on your WhatsApp Business API.
An interactive message that presents a menu of options for the customer to choose from.
List messages let you offer many options without cluttering the chat, making menus and navigation fast and error-free.
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