Glossary
Software that automatically converses with customers on WhatsApp to answer, qualify, and act.
A WhatsApp chatbot is an automated system that holds conversations with customers over WhatsApp, understanding messages and responding without human intervention. Chatbots range from rule- and keyword-based menus to AI-driven assistants that interpret natural language and handle open-ended requests.
They can answer FAQs, qualify leads, book appointments, track orders, recommend products, and collect information, working 24/7 across many conversations at once. When a request exceeds the bot's scope, it can hand off to a human agent in the inbox.
Built on the WhatsApp Business API, chatbots are how businesses deliver instant, scalable service without staffing every conversation manually.
A chatbot serves unlimited conversations instantly and around the clock, cutting response times and freeing staff for high-value work.
Defuser AI's Talksy is an agentic AI chatbot that understands intent, takes actions, and hands off to humans — built on the WhatsApp Business API.
Software that automatically converses with customers on WhatsApp to answer, qualify, and act.
A chatbot serves unlimited conversations instantly and around the clock, cutting response times and freeing staff for high-value work.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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