Glossary
A software program that simulates conversation with users over text or voice to answer questions or complete tasks.
A chatbot is an automated program that chats with people through a messaging interface. It can answer common questions, collect information, book appointments, take orders, or guide a user through a process — without a human typing each reply.
Chatbots range from simple rule-based bots that follow a fixed decision tree to AI chatbots that understand natural language. Many businesses use a hybrid: scripted flows for predictable journeys and AI for everything else.
Chatbots live where customers already are — websites, WhatsApp, Instagram, Messenger — and run 24/7, making them a core tool for support and sales automation.
A chatbot delivers instant responses around the clock, cutting wait times and capturing leads that would otherwise go cold.
Defuser AI deploys chatbots across WhatsApp, Instagram, Messenger and TikTok from one dashboard — see the WhatsApp chatbot.
A software program that simulates conversation with users over text or voice to answer questions or complete tasks.
A chatbot delivers instant responses around the clock, cutting wait times and capturing leads that would otherwise go cold.
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