Glossary
A branching structure where each user response leads to a different next step in a flow.
A decision tree is a logic structure made of branching choices. In chatbots, each customer answer or condition sends the conversation down a specific branch, like a flowchart of possible paths.
Decision trees make automation predictable and easy to audit because every possible route is laid out explicitly. They power menus, qualification questionnaires, and troubleshooting wizards.
The downside is scale: very large trees become hard to maintain, which is why teams often combine a tree for structured steps with AI for open-ended moments.
Decision trees give businesses full visibility and control over exactly how every conversation can unfold.
Defuser AI's flow builder lets you branch conversations on any condition without code — see WhatsApp automation.
A branching structure where each user response leads to a different next step in a flow.
Decision trees give businesses full visibility and control over exactly how every conversation can unfold.
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