Guide
An AI agent understands free-text questions and answers like a real assistant. Here is how to add one to your WhatsApp without writing code.
Make sure WhatsApp is live through a provider that offers a built-in AI agent.
Feed it your FAQs, product info, policies, and website so it answers accurately about your business.
Define what the agent can do, its personality, and the topics it should and should not handle.
Let the agent fetch order status, capture leads, or book appointments by connecting it to your systems.
Set rules for when the agent escalates to a live agent so complex or sensitive chats get a person.
Review transcripts, correct wrong answers, and expand the knowledge base over time.
A rule-based bot follows fixed menus and keywords. An AI agent understands natural language, so it can answer varied questions without an exact-match path.
It can, which is why you ground it in your own knowledge, set guardrails, and configure handoff to a human for anything it is unsure about.
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