Guide
A shared inbox lets your whole team handle WhatsApp from one number without sharing a phone. Here is how to set it up.
Onboard a single WhatsApp Business API number that the whole team will work from.
Add team members and assign conversations so two people never reply to the same customer.
Auto-assign chats by topic, language, or team so messages reach the right person fast.
Use private notes and labels to share context, track status, and organize conversations.
Monitor response times and volumes so you can staff and improve service over time.
Yes. A shared inbox on the Business API lets many agents handle the same number simultaneously, each on their own login, with assignment to prevent overlap.
A shared inbox is one channel many agents work from. A unified inbox brings multiple channels, like WhatsApp, Instagram, and Messenger, into a single view.
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