E-Commerce
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Built for online stores & D2C brands.
Online stores use WhatsApp to recover abandoned carts, confirm orders, and answer product questions on the channel customers already check daily.
Automatically messages shoppers who added items but didn't check out, reminding them of their cart and linking them straight back to complete the order. Turns silent drop-offs into completed sales by reaching shoppers on the app they already check every day.
Defuser's native Shopify integration picks up the cart event and the customer's WhatsApp opt-in.
A Marketing-category template fires after a set delay, showing the exact products left behind with a checkout link.
If there's no response, a second nudge or discount goes out, and Talksy answers any questions in the chat.
You set the delay in the Custom Flow Builder — common choices are 30 minutes, 1 hour, or 24 hours. You can also add a second follow-up message later in the same flow.
The native Shopify integration is the simplest setup, but you can also trigger recovery flows from other platforms via Zapier, Make, or the API by passing the cart and customer details to Defuser.
Email open rates keep falling and many reminders never get seen. WhatsApp messages are opened far more reliably and let the customer reply or pay with one tap, so the same abandoned cart gets a second, higher-visibility chance to convert.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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