E-Commerce
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Built for online stores & D2C brands.
Online stores use WhatsApp to recover abandoned carts, confirm orders, and answer product questions on the channel customers already check daily.
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Cuts repetitive "where is my order" tickets by letting customers self-serve status updates instantly.
A buyer messages an order number or simply asks "where's my order?" and Talksy recognises the intent.
The Shopify integration fetches the current order and fulfilment status in real time.
Defuser sends the status, carrier, and tracking link right in the chat thread.
Yes. Talksy can match the customer by their WhatsApp number to recent orders, so they can ask in plain language and still get the right status.
Order status replies usually fall under WhatsApp's Service or Utility conversation types. Defuser's pricing calculator shows the exact Meta per-conversation fee for your country.
Email open rates keep falling and many reminders never get seen. WhatsApp messages are opened far more reliably and let the customer reply or pay with one tap, so the same abandoned cart gets a second, higher-visibility chance to convert.
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