Meta E-Commerce

Product Catalog for E-Commerce on WhatsApp

Shares your products inside WhatsApp so customers can browse, ask questions, and buy without leaving the chat. Built for online stores & D2C brands.

Do you have running shoes under ₹5000?
Yes! Here are 3 options under ₹5,000 in your size — all in stock 👟. Tap one to see details and buy.

Why e-commerce teams automate product catalog

Online stores use WhatsApp to recover abandoned carts, confirm orders, and answer product questions on the channel customers already check daily.

Shares your products inside WhatsApp so customers can browse, ask questions, and buy without leaving the chat. Turns a conversation into a storefront, letting customers discover and buy without switching apps.

How it works

How it works

1

Connect your catalog

Sync products and live inventory from Shopify into your WhatsApp experience.

2

Share or recommend

Talksy shows relevant products when a customer asks, with images, prices, and stock status.

3

Drive the order

The customer selects items and is taken straight to checkout, with COD or cart options as set up.

What e-commerce businesses gain

  • Automated cart-recovery sequences that reach buyers on WhatsApp instead of email
  • Self-serve order tracking and shipping updates that cut repetitive support tickets
  • A shoppable product catalog customers can browse and order inside the chat
  • A unified inbox where agents handle WhatsApp, Instagram, and Messenger together
Use cases

More E-Commerce automations

Abandoned Cart RecoveryOrder TrackingOrder ConfirmationProduct CatalogUpsell & Cross-SellRe-EngagementCOD ConfirmationOTP AuthenticationCustomer SupportFeedback CollectionBroadcast CampaignsNewsletter Subscriptions
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FAQ

Frequently Asked Questions

Does the catalog show real stock levels?

With the native Shopify integration, Defuser reflects live inventory, so customers see what's actually available and you avoid overselling.

Can customers buy without leaving WhatsApp?

Yes. Products link straight to checkout, and with Shopify connected you can support cart, order tracking, and COD confirmation all within the conversation.

We already send abandoned-cart emails — why add WhatsApp?

Email open rates keep falling and many reminders never get seen. WhatsApp messages are opened far more reliably and let the customer reply or pay with one tap, so the same abandoned cart gets a second, higher-visibility chance to convert.

TC
Written by Tabarak Ur Rehman ChaudhryFounder & CEO, Defuser AI · View profile
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