Fashion & Apparel
Asks cash-on-delivery customers to confirm their order on WhatsApp before you ship, reducing fake and refused orders. Built for clothing, footwear & accessories brands.
Fashion brands use WhatsApp to recover carts, share new drops, handle sizing and returns, and turn Instagram interest into sales.
Asks cash-on-delivery customers to confirm their order on WhatsApp before you ship, reducing fake and refused orders. Protects margins by filtering out non-genuine COD orders before they cost you shipping and returns.
When a cash-on-delivery order comes in, Defuser triggers a confirmation message.
The customer taps Confirm or Cancel, or replies in chat, verifying they still want the order.
Confirmed orders move to fulfilment; cancelled or unconfirmed ones can be held or tagged automatically.
Cash on delivery has higher rates of refused or fake orders. A quick WhatsApp confirmation verifies intent before you pay for shipping, cutting return-to-origin losses.
You decide in the flow — Defuser can send a reminder, hold the order, or tag it for manual review so your team doesn't ship unverified COD orders.
No. Defuser automates Instagram and Messenger too, including turning comments and story replies into DMs, all in one unified inbox. You capture interest on Instagram and convert it on whichever channel the customer prefers, including WhatsApp for checkout and support.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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