Fashion & Apparel
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Built for clothing, footwear & accessories brands.
Fashion brands use WhatsApp to recover carts, share new drops, handle sizing and returns, and turn Instagram interest into sales.
Lets customers check the status of their order inside WhatsApp by asking, instead of digging through emails or logging into a website. Cuts repetitive "where is my order" tickets by letting customers self-serve status updates instantly.
A buyer messages an order number or simply asks "where's my order?" and Talksy recognises the intent.
The Shopify integration fetches the current order and fulfilment status in real time.
Defuser sends the status, carrier, and tracking link right in the chat thread.
Yes. Talksy can match the customer by their WhatsApp number to recent orders, so they can ask in plain language and still get the right status.
Order status replies usually fall under WhatsApp's Service or Utility conversation types. Defuser's pricing calculator shows the exact Meta per-conversation fee for your country.
No. Defuser automates Instagram and Messenger too, including turning comments and story replies into DMs, all in one unified inbox. You capture interest on Instagram and convert it on whichever channel the customer prefers, including WhatsApp for checkout and support.
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