Fashion & Apparel
Lets customers start and track a return or refund request inside WhatsApp, guided step by step. Built for clothing, footwear & accessories brands.
Fashion brands use WhatsApp to recover carts, share new drops, handle sizing and returns, and turn Instagram interest into sales.
Lets customers start and track a return or refund request inside WhatsApp, guided step by step. Turns a frustrating returns process into a smooth chat, protecting loyalty even when a sale didn't work out.
A buyer messages to return an item; Talksy identifies the order and reason.
Defuser explains eligibility, collects details, and generates the next step like a pickup or label.
The customer gets status updates until the refund or replacement is completed.
Yes. They can ask in the same thread anytime and Talksy reports where the return or refund stands, pulling from your order data.
It does. Talksy handles eligibility checks and routine steps automatically, escalating only exceptions to your team in the Unified Inbox.
No. Defuser automates Instagram and Messenger too, including turning comments and story replies into DMs, all in one unified inbox. You capture interest on Instagram and convert it on whichever channel the customer prefers, including WhatsApp for checkout and support.
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