Fashion & Apparel
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Built for clothing, footwear & accessories brands.
Fashion brands use WhatsApp to recover carts, share new drops, handle sizing and returns, and turn Instagram interest into sales.
Proactively notifies customers at each shipping milestone — dispatched, out for delivery, and delivered. Keeps customers informed without them asking, reducing anxiety and inbound "where is my order" messages.
The Shopify integration watches each order's fulfilment and carrier status.
Utility messages fire when the order ships, is out for delivery, and is delivered, with tracking links.
If a customer replies, Talksy answers delivery questions or escalates delays to your team.
You choose — common milestones are dispatched, out for delivery, and delivered. Each Utility message can carry a live carrier tracking link pulled from Shopify.
They use WhatsApp's Utility conversation category. Defuser's calculator shows the exact Meta per-conversation fee for your country so there are no surprises.
No. Defuser automates Instagram and Messenger too, including turning comments and story replies into DMs, all in one unified inbox. You capture interest on Instagram and convert it on whichever channel the customer prefers, including WhatsApp for checkout and support.
Start free in minutes — no code, no credit card. Connect WhatsApp, Instagram, Messenger and TikTok in one platform.
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